Customer Story: Effortless Lien Management at IRE, LLC.
Customer Success Story: How Ai Lean Made Delinquency Management Easier for Investment Real Estate, LLC.
Meet Shaun, a dedicated self-storage operator with over 12 years of experience covering 58 locations across the United States, including 38 sites for National Storage Affiliates (NSA). Like many in the industry, Shaun was feeling frustrated by the hassles and inconsistencies of traditional delinquency management. He wanted a solution that could simplify operations, reduce human errors, and give his staff more time to focus on what matters. That’s when he found Ai Lean, the only fully automated lien compliance solution designed specifically for the self-storage industry.
Key Challenges
Before discovering Ai Lean, Shaun and his team faced some typical challenges when managing delinquent accounts:
Operational Inefficiencies: Managers were juggling all the tasks involved in lien compliance, like sending letters, placing ads in newspapers, and keeping up with state regulations. It was a time-consuming and often stressful process every time an account went past due.
Manual Processes: The old, manual methods were prone to mistakes. Missing notices or overlooked newspaper ads meant that units couldn’t be sold on time, which affected the units available for rental.
Time Drain: Managers were spending way too much time on administrative duties instead of focusing on property maintenance or providing great customer service.
SHAUN LEWY
“These issues really impacted our operational costs and rental availability, and they also put us at risk.”
Effective Solutions
Shaun found Ai Lean while attending an industry conference, and he was instantly intrigued by its ability to handle the entire delinquency process—from sending early collection notices all the way to managing auctions—while staying fully compliant with state laws. After a smooth integration, Ai Lean has truly transformed Shaun’s operations:
Mitigated Compliance Risk: With Ai Lean’s automated solution, all legal requirements are met seamlessly, eliminating human errors. This gives Moove in Self Storage peace of mind, knowing that every delinquency case is managed correctly and reducing the risk of a failed audit.
Reduced Operational Costs: By automating notices and communications, Shaun's company has saved money on postage, paper, and printing supplies—what a win!
Improved Manager Efficiency: Managers no longer have to deal with lien notices or make trips to the post office. This allows them to focus their time and energy on more important tasks, like keeping properties in good shape and delivering excellent customer service.
Customer Feedback
Shaun sums it up nicely: “The biggest impact has been peace of mind. We’re now selling units in a timely manner, and I didn’t have that kind of confidence just a year and a half ago.”
He has nothing but great things to say about Ai Lean—not just for its features, but also for its top-notch customer support. Shaun truly values the partnership with the Ai Lean team, who are always asking for feedback and working to improve the platform based on real operator needs.
“As a power user and early adopter, I’ve been really impressed with the improved software and how user-friendly it is. I appreciate Ai Lean’s commitment to continuous improvement and keeping up with industry standards, and I’m excited to see what’s coming next!”
SHAUN LEWY
“As a power user and early adopter, I’ve been really impressed with the improved software and how user-friendly it is. I appreciate Ai Lean’s commitment to continuous improvement and keeping up with industry standards, and I’m excited to see what’s coming next!”
Conclusion
Thanks to Ai Lean, Shaun’s approach to delinquency management has completely changed for the better. They’ve cut costs, improved compliance, and allowed managers to focus on what really matters: creating an amazing customer experience and driving business growth. For Shaun, Ai Lean is more than just a tool—it’s become a trusted partner in his journey to success!
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